General Terms of Use & Booking Terms

Users must be at least 18, provide accurate information, protect their account credentials and use the website lawfully. False content, impersonation, discrimination, unauthorised access and attempts to bypass the agreed process are prohibited. IMMO PRIME ESTATE may restrict an account or listing after a serious or repeated breach.

Availability is indicative until confirmed. Tenants are responsible for the accuracy of their application and documents. A request does not create a rental: the owner must accept the file and the parties must sign the applicable rental agreement. The agreement states the rent, charges, deposit, dates, insurance and occupancy obligations and prevails over indicative website information.

Owners must be entitled to rent the property and provide accurate, current information. They remain responsible for legal compliance, required diagnostics, safety, decency, furnishings, availability and repairs. Tenant selection must comply with non-discrimination law. The rental agreement is concluded directly between owner and tenant.

IMMO PRIME ESTATE coordinates the process but is not a party to the rental agreement. A booking becomes binding only after owner acceptance, signature by both parties and completion of any payment required by the signed agreement.

Secure online payment is available for approved applications. The platform does not provide an escrow service, and landlord payouts are managed separately. The Turnkey fees remain 8% of the total contract amount for the owner and 3% for the tenant, subject to the applicable legal framework. Rent, deposit, service fees and any schedule must be shown separately before confirmation.

A request may be withdrawn before a rental agreement is signed. After signature, cancellation and any refund are governed by the signed agreement and applicable law. No standard cancellation deadline, percentage or refund schedule is publicly promised at this stage. Any refund is reviewed and processed according to those terms.

Send a complaint to immoprimeestate@gmail.com or by post to 135 Boulevard Exelmans, 75016 Paris, France, with your contact details, the file or property reference, a clear description and useful supporting documents. The team will acknowledge and review it. No mediator or fixed response deadline is published until formally confirmed; your right to use competent authorities or courts remains unaffected.

The website may be interrupted for maintenance or events outside reasonable control. IMMO PRIME ESTATE does not guarantee that a property will be rented, that an application will be accepted or the conduct of another user. Liability that cannot legally be excluded remains unaffected. French law applies, subject to mandatory consumer protections.